the Mailkb plugin
This extension works from version 0.70 of GLPI or greater.
It allows you to create an email before inserting a new item in the FAQ
After decompressing the archive into the plugin folder of GLPI, log on as administrator:
Menu: Configuration / Plugins / Email KB / Installation
This will create the tables used by the plugin.
Menu: Configuration / Plugins / Email KB / Management rights profile
This step allows you to define user profiles that can use the plugin.
The recipients of the emails may be different between public and private FAQ (KB)